Answer:
a. Multi-channel retailing
Explanation:
The use of multiple distribution channels that integrate organizations' brick-and-mortar stores with websites, catalogs, and apps where consumers can research products, read other buyers' reviews, and make actual purchases is known as Multi-channel Retailing. Multi-channel retailing provides the following benefits to the customers:-
1. Provide flexibility for the consumers when purchasing and paying for goods and services.
2. Â It facilitates the customers to access 24 hours to build brand loyalty.
3. It improves analytics to help understand consumer behaviors etc.