Answer:
The answer is: non-programmed decision
Explanation:
Non-programmed decisions are taken to solve unexpected problems. One of the most important functions of upper management is to make non-programmed decisions in order to solve problems that no one thought would exist.
In Go-Getter's case, the sales department probably estimated much higher sales volumes,.When things go bad, tough decision must be made and usually upper management has to take the responsibility and make those decisions.
